Refund & Cancellation Policy

Last updated: 3 October 2026

Payments are processed by Dodo Payments, our merchant of record. Refunds go back to the original payment method.

First report ($2 + taxes)

The first report starts running as soon as payment succeeds, so it's non-refundable once the report has been generated. If the report fails to generate, or you were charged and never got access, email us within 14 days and we'll refund it in full.

Monthly plans

• Cancel any time from the Billing screen. You keep access until the end of the period you've paid for, and you won't be charged again.
• We don't give partial refunds for unused days in a billing period.
• If you were charged after cancelling, charged twice, or charged the wrong amount, email us within 14 days and we'll refund the incorrect charge.
• Downgrades take effect at the next renewal. Upgrades apply right away and are charged by the payment provider.

How to request a refund

Email support@visibilitycopilot.com from the address on your account with the date and amount of the charge. We reply within 3 business days.